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Do you ship your products internationallyYes, we do. Besides the US, Canada, and Mexico, we also ship our products to select countries in Europe, Oceania, Asia, and the Middle East. We ship with UPS, DHL and FedEx. The transit time is 3-7 business days, excluding production time. Note that you may be responsible for import duty and tax. Below is a list of countries we ship to: North America: USA Canada Mexico Oceania: Australia New Zeland Europe: Austria Belgium Bulgaria Czech Republic Denmark Finland France Germany Greece Hungary Iceland Ireland Italy Luxembourg Netherlands Norway Poland Portugal Romania Russia Spain Sweden Switzerland Ukraine United Kingdom The Middle East: Israel Qatar Saudi Arabia The United Arab Emirates Asia: Japan India Malaysia Philippines Singapore South Korea Taiwan Thailand Turkey Vietnam Africa: Monaco South Africa South America: Argentina Brazil Chile Paraguay Peru Uruguay
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How long before I will receive my order?We take pride in our product designs and quality. Many of our products are made to orders that we only keep a small inventory. In general, it takes 3-6 weeks to ship an order. For orders within the US and Canada, we ship with FedEx. The transit time is 3-5 business days. For international orders, we ship with UPS. The transit time is 3-7 business days.
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Can I use my own shipping agent?Yes, you can. For international orders only. You may find your shipping agent in your own country more cost-effective than our shipping price. If you are going to arrange your shipment, simply email the shipping label to us info@mcustomcycles.com. We will drop the package to your shipping agent. Please include this info in your email: Your order number. Your name, address, and phone number.
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Payment for international ordersAt checkout, besides credit card and PayPal, you can also wire payment through your bank to our company's US bank account. Once you complete the wire, please email us info@mcustomcycles.com to inform us your payment is on its way. Please include: Order number Your name Your address Your phone number Please wire your order payment to: Bank name: US Bank N.A. Swift code: USBKUS44 Company name: AMC Image Corp. Routing number: 071904779 Account number: 199375732096
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Return and RefundAll sales are final. No refund. Product exchange may be accepted. For US and Canada orders We will only accept an exchange if the product shows craftmanship defectiveness. Buyer pays for return shipping. Please email info@mcustomcycles.com to request an exchange authorization. International orders We will only accept an exchange if the product shows craftmanship defectiveness. Buyer pays for return shipping. Please email info@mcustomcycles.com to request an exchange authorization.
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Can I suggest a new product idea or improvements to your existing products?Absolutely! We welcome ideas, comments, and suggestions, even your opinions may sound negative. I want someone to tell me the shortcoming of my products so I can make better improvements. So feel free to email us your thoughts to info@mcustomcycles.com.
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